FAQs

Getting Started

Welcome Screen
Create Account Screen
Maps Screen
How do I download the SAFE 2 SAVE app?

For iPhone users, open the App Store and search for “Safe 2 Save.” You can also visit bit.ly/s2sapple to arrive at the App Store to download on your phone.

For Android users, open the Google Play Store and search for “Safe 2 Save.” You can also visit bit.ly/s2sgoogle to arrive at the Play Store to download on your phone.

How do I register for an account with SAFE 2 SAVE?

After downloading the SAFE 2 SAVE app, you will be brought to the Welcome page (see above image) where you can login as a current user or create an account as a new user. There are 2 primary ways to create a new account. First, you can click the “Create an Account” button and then enter your account information in on the following “Create an Account” page (see above image). Second, you can click the “Login with Facebook” button to link your SAFE 2 SAVE account with your Facebook account. Upon successful registration, you will receive a Welcome email from support@safe2save.org with setup information.

When creating an account, what is an event code and where is it entered?

An event code is a way for a new user to start using the app immediately with points tied to a code from an event or person. Enter the event code on the “Create an Account” page (see above image) and finish the registration process (or it will be an option after logging in through Facebook for new users). You will see the amount of points given from the event code on the Points page under your profile picture.

Why am I not seeing a place to enter an event code?

Event codes can be entered by new users to earn points tied to an event or person. If you are already a SAFE 2 SAVE user, you are not eligible to earn points from an event code. However, you are encouraged to share the app with your Facebook network and text a referral code to friends for bonus points, both options found on the Points page (see the Earning Points section).

What is a referral code and where is it entered?

Referral codes are sent from current users via text message to friends. When a new user enters the referral code, the current user is rewarded bonus points to use through the app. Enter the event code on the “Create an Account” page (see above image) and finish the registration process. Now it’s your turn to earn bonus points! Share the app with your Facebook network and text a referral code to friends for extra points, both options found on the Points page (see the Earning Points section).

After signing up for a SAFE 2 SAVE account, how do I set up the app to use it?

There are a series of steps you need to follow to set up SAFE 2 SAVE correctly for ideal usage.

  1. Choose “Allow” when you see the pop up that says, “SAFE 2 SAVE Would Like to Send You Notifications.” By allowing notifications, the app will be able to notify you when you are driving and utilizing others app on your phone.
  2. Be sure to view the Walkthrough Slides that explain how to use the app. (You can view these again later on by accessing the Settings page)
  3. Choose “Accept” when you see the Terms & Conditions popup.
  4. Click the “Upload a Photo of a Loved One” button to add a picture of a loved one to your home page. You will see this image every time you open the app!
  5. Choose “Allow” when you see the pop up that says, “Allow SAFE 2 SAVE to access your location even when you are not using the app?”. By allowing location services, we are able to determine whether you are driving 10mph and therefore able to allow users to accrue points. Also, Location Services allows you to see participating businesses in your city or within 30 miles of your location! Please know that we do NOT store your route information or travel patterns at all! We respect your privacy!

In the event that you still see a red exclamation mark over the gear icon in your app, simply press the gear icon and you will see a pop up screen that explains which settings are still incorrect. You can press the “Click to adjust Settings” button to make corrections to your Settings so that they match the iOS and Android Settings pages as seen above.

Now simply start driving at least 10mph to start earning points that you can redeem at local (and eventually online) businesses TODAY!

I am not able to login to the app. What could possibly be the problem?

First of all, please be sure that your phone is connected to either a functioning wifi network or a mobile phone’s data network by pulling up one of your favorite web pages. After you have ensured your phone’s data connection is good, then email our Technical Support Team at support@safe2save.org with the username and email address associated with your SAFE 2 SAVE account and we will respond back in 48-72 hours.

Earning Points

Points Screen
Settings Screen (iOS)
Settings Screen (Android)
How do I earn points?

Simply open the app before you start driving to earn 2 points per mile driven over 10mph. If you have the Auto-On feature engaged, then you don’t even have to open the app to earn points. The app uses GPS to calculate points and updates your current points on the Points page (see above image) as you drive.

In the event that you are driving and moving your phone, then the app will not update the points on the Points page since the app assumes the driver is distracted. Instead, the points number will turn red on the Points page or the app will trigger a “Don’t Tech and Drive” notification (if the app is in the background).

What if I am NOT getting points?

There are a series of reasons why you may not be getting points as you drive.

First, you need to ensure that you have configured your settings correctly. You will see a red exclamation mark over the gear icon if your settings are incorrect. Simply press the gear icon and you will see a pop up screen that explains which settings are still incorrect. You can press the “Click to adjust Settings” button to make corrections to your Settings to remove the red exclamation mark. If you still are experiencing issues with your settings, then please email our Technical Support Team at support@safe2save.org with the username and email address associated with your SAFE 2 SAVE account and we will respond back in 48-72 hours.

Second, you will need to remember to actually open the app up each time you start driving unless you have the “Auto-On” feature engaged.

Lastly, the app will not increase your points if you are driving and moving your phone at the same time. If the app detects that the driver may be distracted, then the the points number will turn red on the Points page (see above image) or the app will trigger a “Don’t Tech and Drive” notification (if the app is in the background).

Can I use a Maps app while driving and still earn points? Will I receive notifications?

Yes, you can use the Maps app and still earn points. Simply open up to your Points page (see above image) and click the orange “Open Maps” button. After you enter in your destination in your Maps app, then start driving and you will be able to earn points without receiving notifications. It is imperative though that you open your Maps app from within SAFE 2 SAVE!

How can I make the SAFE 2 SAVE app come on automatically when I start driving?

When you engage the “Auto-On” feature, then the app will open automatically as you start driving 10mph. You can engage the “Auto-On” feature by pressing the gear icon in the top right of the app to get to your Settings page. From the Settings page you can go to “Preferences” and activate the “Auto-On” feature.

How does the “Facebook Share” button work?

Earn free bonus points by sharing the SAFE 2 SAVE app with your Facebook network! On the Points page (see above image), click on the [f] Share button to open the option to share the app with Facebook friends. Once you’ve clicked on the pop up to share, the Facebook app will open with an image and link to the SAFE 2 SAVE website where a new user can download the app to their phone. Add a message about how the app has helped you and hit the “Post” button to share with your network!

How does the “Text a Friend” button work?

Earn free bonus points by sharing the SAFE 2 SAVE app with the friends in your personal network through a text. On the Points page (see above image), click on the [] Text a Friend button to open the option to refer the app to a friend. Once you’ve clicked on the pop up to share, a New Message window will open in your text messaging app with a link to the SAFE 2 SAVE website where a new user can download the app to their phone. An image will also appear after you’ve sent the text. Feel free to add a message about how the app has helped you and send to your friends to earn bonus points! Once your friend registers for a SAFE 2 SAVE account using your unique Referral Code, then you will receive an email from support@safe2save.org confirming that bonus points were added to your account!

Viewing & Redeeming Rewards

Rewards Screen
Business Screen
Redeem Screen
Dismiss Screen
What businesses am I seeing with the default “Current Location?”

By pressing the gift icon at the bottom of the app, you will see the Rewards page (see above image) that displays all participating businesses in your area. By default, your “Current Location” displays businesses within a 30 mile radius of your current location.

How do I see rewards in different cities?

Simply click the Location bar at the top of the Rewards page (see above image) and select a city from the drop down list. This can be helpful if you are traveling outside of a 30 mile radius and would like to use your points while traveling on the road.

How do I redeem a reward?

We’ve listed the process out below in sequential steps:

  • Walk into the business that you wish to redeem a reward. (Note: You are NOT to redeem the reward from home. The cashier must see it!)
  • Go to your Rewards page (see above image) and click the image/logo for your desired business within its appropriate category.
  • On the Business page (see above image), you will see all available rewards for that business. Click the reward you desire to redeem. (Note: If this business has multiple locations, then a map will appear between the business’ name and the list of rewards. The app will by default choose the location closest to you. But you can click a different location pin to see if a different location has different rewards or even location specific pictures)
  • Choose “Yes” in the popup box to confirm your desired reward. (Note: The popup box lists out your reward, the reward’s point value, and the business’ location). Of course, you can choose “No” if you accidentally choose the wrong reward.
  • Hand your phone to the cashier who will press the orange “Cashier Accept” button on the Cashier Redeem page (see above image). The points will now be deducted from your current point total. (Note: some cashiers will prefer for you to maintain possession of your phone as they watch you press the “Cashier Accept” button.)
  • Finally, you will see a pop up that confirms your successful redemption of a reward along with a chance to post on Facebook for an additional 100 points. Simply press “Share” to let your Facebook friends know of the deal you just got at a local business with your SAFE 2 SAVE points!
Where should I redeem a reward? And why do I get a black screen that asks me “Are you inside the business?”

As seen in our step by step instructions above, SAFE 2 SAVE users should actually walk into the business in which they wish to redeem a reward! The reward redemption process officially finishes as a cashier presses the “Cashier Accept” button on the Cashier Redeem page (see above image). If a user attempts to redeem a reward from home or at the wrong business location, then a black screen pops up over the Cashier Redeem page warning the user that they are NOT within 800 meters of the business.

How can I see past reward redemptions?

Simply press the gear icon in the top right of the app to get to your Settings page. From the Settings page you can go to “Redemption and Referrals History” to see all of your past redeemed rewards.

Why am I only allowed 1 redemption per day at the same business?

While every single one of us probably has our favorite business and a specific reward, we want to make sure to maximize the exposure of each business that participates with SAFE 2 SAVE to motivate the community to drive without distraction!

There are no businesses listed on the Rewards page in my area. So how quickly can I expect SAFE 2 SAVE to reach my city? Is there a way to request that SAFE 2 SAVE come to my city?

We hope to expand as fast as possible to have local businesses on SAFE 2 SAVE wherever you may be living. But it may be more likely that we are able to offer a network of top rate online businesses for every SAFE 2 SAVE user before we can offer local businesses all across the US. In fact, our developer team and sales team are working together to add online rewards in the coming months. So keep earning those SAFE 2 SAVE points wherever you live! Nonetheless, when you “Suggest My City” from within the app, we take those suggestions into account as we determine future expansion plans!

How do I request that my favorite business be added to the Rewards page?

First of all, remember that you are our best advocate with local businesses! So let them know SAFE 2 SAVE helps make the community safer by motivating drivers to be safe on the road. Also, let them know that the rewards on the app drive your decisions as to where to eat out or shop each week. After you have helped educate your favorite businesses about the app, then swipe all the way to the right in the appropriate category on the Rewards page and press the “Suggest a Business” image to let us know that you would love to see them on the app!

How do I get my business on SAFE 2 SAVE?

We are excited for your interest in partnering with SAFE 2 SAVE to make our communities safer! Simply email us at sales@safe2save.org with the following:

  • Business Name
  • Business City
  • Your Name
  • Your Phone
  • Business # of Locations

Then, one of our Sales staff in your city will follow up with you in 48-72 hours. In the meantime, go to https://safe2save.org/subscriptions to learn how businesses like yours can support your community while meeting a new network of customers!

Leaderboard

Leaderboard Screen
Competition Screen
Organize Screen
How do I create my own competition?

Simply press the trophy icon at the bottom right of the app to see your main Leaderboard Dashboard page (see above image). Then, click the orange “Organize a Competition” button. On the following page (see image above), you will be able to upload a profile pic and enter in the name, description, and key start and end dates for your competition.

How do I edit my own competition?

Only the “Organizer” who created the competition originally has the ability to edit it from within the app. In order to do so, they must go back to the main Leaderboard Dashboard page (see above image) and click on the specific competition under “My Competitions” that they desire to edit. On the Competition page (see above image), the “Organizer” will see a pencil icon in the upper right of the profile pic. By clicking the pencil icon, the “Organizer” will be able to edit the profile pic, competition name, description, and start and end dates. The “Organizer” can also remove users from the competition by clicking the minus icon beside the usernames in the rankings section. After making all desired changes, simply press the orange “Save Changes” button to finish.

How do I delete my own competition?

Only the “Organizer” who created the competition originally has the ability to delete it from the list of active competitions within the app. In order to do so, they must go back to the main Leaderboard Dashboard page (see above image) and click on the specific competition under “My Competitions” that they desire to delete. On the Competition page (see above image), the “Organizer” will see a pencil icon in the upper right of the profile pic. By clicking the pencil icon and scrolling to the bottom of the following page past the rankings, the “Organizer” can then press the “Delete Competition” link. Confirm the changes to finish.

How do I join a competition?

Simply press the trophy icon at the bottom right of the app to see your main Leaderboard Dashboard page (see above image). There are two main ways you can join active competitions:

  1. Press the plus icon in the middle of one of the “Open Competitions” images to join a city-wide or other public competition. Be sure to actually press the “Join this Competition” button on the following Competition page (see above image)!
  2. Press the orange “Join a Competition” button. On the following page (see image above), enter in the unique code you received for this sponsored or private group competition. Be sure to actually press the “Join this Competition” button on the following Competition page (see above image)!
How do I invite friends to a competition?

At the bottom of the Competition page (see above image), press the orange “Invite Friends” button. Then, you can either “Copy” the code to be able to paste only the code into an email or text message. Or you can “Share” it out by text message to your friends and family along with the link to download the app.

How do I leave a competition?

On the Competition page (see above image), click the “Leave Competition” link at the bottom of the page and confirm the changes.

How do I earn points within a competition?

You can earn points within a competition only by driving. Any points you accrue while driving increase both your total point count on your Points page and your point count within any competition you have already joined.

Will my points be reduced in a competition when I redeem a reward at a business?

No, the Competition page (see above image) always displays the total points you have earned while driving. So earn as many points as you can and redeem as many rewards while you compete with your friends and family!

Why do some people have a dash as their point total in a Competition’s rankings?

In Competitions with lots of people, we simply display the point totals of those immediately in front of you and behind you to keep you motivated to climb the rankings!

Why aren’t my points updating in a competition while driving?

Please keep in mind that your Competition page (see above image) won’t update your point totals every minute like your Points page will over time. So you can press another icon (like the gift or map icon) on the bottom of the app and then go back to your Competition page to see your updated point total. Also, you should double check that the competition’s start date has already passed! Lastly, please email Technical Support at support@safe2save.org if you are still having problems and we will respond back within 48-72 hours.

How can I sponsor prizes for a large SAFE 2 SAVE competition in my city?

First of all, thank you for your generosity to promote safe driving in your city! Clearly, monetary prizes can create greater interest and exposure to SAFE 2 SAVE through a sponsored competition in a high school or university. If you would be interested to help sponsor a competition, then simply email us at leaderboard@safe2save.org!

User Account Information

Points Screen
Settings Screen (iOS)
Settings Screen (Android)
How do I change my profile picture on the Points page?

Press the star icon to go to your Points page (see above image). Then, tap your profile picture to upload a new photo. Currently, it isn’t possible to edit the existing picture without uploading it again.

How do I change the picture on my Home page?

Press the gear icon to go to your Settings page (see above image). After you click on your Profile picture at the top of the Settings page, then you will be able to choose “Upload Home Page Background Photo” on your Personal Information page.

How do I change my email address?

Press the gear icon to go to your Settings page (see above image). After you click on your Profile picture at the top of the Settings page, then you will be able to change your email on your Personal Information page.

How do I change my username?

Press the gear icon to go to your Settings page (see above image). After you click on your Profile picture at the top of the Settings page, then you will be able to change your username on your Personal Information page.

How do I see my past redemptions?

Simply press the gear icon in the top right of the app to get to your Settings page. From the Settings page you can go to “Redemption and Referrals History” to see all of your past redeemed rewards.

How do I change the default language within the app?

Currently, SAFE 2 SAVE sets the language within the app according to the native language of a user’s phone. But a user can change the default language of their app if you press the gear icon in the top right of the app to go to your Settings page (see above image). Then click “Preferences” and finally click “Choose Default Language” so that you can switch between English or Spanish (Note: we will be adding other languages over time).

How can I select a maps app as my default maps app choice within the app?

Simply press the gear icon in the top right of the app to go to your Settings page (see above image). Then click “Preferences” and finally click “Choose Default Map App” so that you can switch between Apple Maps, Google Maps, or Waze.

General, Privacy, & Basic Troubleshooting

Settings Screen (iOS)
Settings Screen (Android)
Maps Screen
Why does SAFE 2 SAVE need “location services” always on?

By allowing location services, we are able to determine whether you are driving 10mph and therefore able to allow users to accrue points. Location Services also allow you to see participating businesses in your city or within 30 miles of your location even when you aren’t driving.

Are you storing my route and travel information since “Location Services” are on? If so, what do you do with this personal information?

Please note that this App will track and store the following information related to driving history over time from your mobile device: location information, accelerometer information, and gyroscope information. In the event you choose to opt out from the App tracking your driving history, then your driving history will be stored into an aggregate anonymously so that your location information, accelerometer information, and gyroscope information cannot be tied to you as a unique user at all.

Why do I receive so many constant notifications while driving?

The SAFE 2 SAVE app will send you a “Don’t Tech and Drive” notification anytime that you are driving at least 10mph and are moving your phone. As a result, we encourage you to put your phone away and out of reach!

If you are needing to use a Maps app to navigate to your destination, then be sure to go to the Points page and click the orange “Open Maps” button. Then, you can utilize your Maps app without receiving constant notifications even if you need to move your phone briefly.

Does SAFE 2 SAVE use significant amounts of my phone’s data plan?

The greatest data usage within SAFE 2 SAVE occurs when a user searches the Rewards page and pics are downloaded for each business. Yet, SAFE 2 SAVE users usually are most concerned by the data usage of the app when they are driving for hours on a road trip for example. Thankfully, the app utilizes minimal data to retrieve location information as it accesses its own GPS or cell towers in the area. Furthermore, the data usage is also minimal to update a user’s points in the SAFE 2 SAVE database. While the app’s data usage is largely minimal, you can always simply close the app on your phone when you aren’t using it to save data.

Can I play music from my phone while using SAFE 2 SAVE? If so, how does it work?

Yes, you can play music from your phone while using SAFE 2 SAVE! We simply recommend that you choose your music before you begin driving so you don’t have to mess with your phone while on the road. Furthermore, playing music will not trigger notifications from SAFE 2 SAVE (if your settings are all correct) unless the driver has reopened the music app to view and/or change music.

Can I still use my phone’s bluetooth while using SAFE 2 SAVE? If so, how does it work?

Yes, you can still use bluetooth to play music or even answer phone calls while using SAFE 2 SAVE! As long as your settings are correct, you shouldn’t receive notifications on your phone.

Does SAFE 2 SAVE have a social media presence so I can find out about new features and recently added businesses?

You can like us on Facebook (www.facebook.com/safe2save/) or follow us on Instagram (www.instagram.com/safe2save/) or Twitter (twitter.com/drivesafe2save)). Help us spread the word!

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